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Grievance Redressal Policy

Effective date: 20 October 2026

We acknowledge every complaint within 48 hours and resolve it within 30 days, in line with the Consumer Protection (E-Commerce) Rules, 2020, the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.

 

1. Grievance Officer

  • Name: Vaishak Sudhakaran

  • Designation: Public Relations Officer (PRO); Grievance Officer & Data Protection Contact, AIAS

  • Address: AIAS Foundation, Rhythmbhara, Valacode, Mathaipara PO, Vagamon, Idukki, Kerala 685505

  • Email: aiasbharat@gmail.com (subject: "Grievance")

  • Phone: +91 62821 45504 (10 am – 5 pm IST, Monday to Saturday)

 

2. What you can raise

Course, event or certificate issues; payments and refunds; book delivery; misuse of personal data or a data request; conduct of students, faculty or staff; or any breach of our policies.

 

3. How it works

  1. Submit. Email or write to the Grievance Officer with your name, contact details, order or enrolment number, and what happened. Attach any evidence.

  2. Acknowledge. You receive a reference number within 48 hours.

  3. Review. We look into it and may ask for more details.

  4. Resolve. We give a written decision within 30 days. If a matter needs longer, we tell you why and the expected date. Data protection grievances are resolved within the period set by the DPDP Rules, 2025.

  5. Escalate. If you are unsatisfied, write to the Director, AIAS at aiasbharat@gmail.com (subject: "Escalation"), who replies within 15 days.

 

4. If you are still not satisfied

  • National Consumer Helpline: call 1915, or file at consumerhelpline.gov.in

  • District Consumer Disputes Redressal Commission, under the Consumer Protection Act, 2019

  • Data Protection Board of India, for personal data complaints, after using our process

  • EU/UK users: your local data protection authority

We will not treat anyone unfavourably for raising a grievance in good faith.

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